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HELP & CONTACT
Quick answers about the seasonings and your orders. Can't find it here? We're one message away.
About the seasonings
Why does your seasoning taste different — less salty?
It's herb-based, not salt-based. We use just enough salt to keep it fresh. The first time, add salt to taste — your palate's used to store-bought salt levels, and the flavor's already built in underneath.
Are these family recipes?
Many are — blends like Poppy's Pork Chop and Earthy Herby Creole come from the flavors Kelley grew up on.
How fresh are they?
We blend in small batches and ship fresh — not mass-produced to sit for years. Open a bottle and smell it.
What's coming next?
We're not stopping at seasonings. Sauces, biscuits, and more are on the way.
Orders & shipping
How fast is shipping?
Fast. We don't like waiting on our own orders, so we keep turnaround quick.
Where's my order?
As soon as it ships, a tracking link lands in your inbox. You can also check the status anytime under My Orders in your account.
How do I sign in to my account?
No password to forget. Type your email at sign-in and we'll send you a 6-digit code — punch it in and you're there.
Something wrong with your order?
We fix it right then — no "we'll call you back" and silence. Send us a photo within [X days] of delivery and we'll get a replacement out or add store credit, your pick.
Can I return or exchange?
Since it's food, we can't take opened bottles back. But if a blend isn't right or something's off, reach out — we'd rather make it right than leave you hanging. [Edit to match your actual return policy.]
Refund or store credit?
When we make something right, you can take it as store credit on your account — it shows up automatically at checkout on your next order — or a refund to your original payment.
Still need a hand?
Can't find your answer up there? Holler at us and a real person — probably Kelley or family — will get right back to you.
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